This refund policy is applicable only in respect of online payment made through www.kidneyfederationofindia.com, which is run by Kidney Federation of India.
Donations once paid through the payment gateway shall not be refunded other than in the following circumstances:
- Multiple times debiting of the payer account due to technical error.
- Payer account being debited with excess amount in a single transaction due to technical error.
The payer will have to submit an application for refund along with his/her contact address, phone number, bank account details, original payment receipt, if any receipt is generated at the time of making payments and the transaction number to the office of Kidney Federation of India or email (kidneyfederationofindia@gmail.com).
The application will be processed manually and after verification, if the claim is found valid, a refund transaction will be issued to the account from which the applicant payment done within a period of 15-30 working days of receipt of such claim. The refund mode will be same as the payment was made by the candidate.